Aktuell könnt ihr auf Apple Geräten ausschliessliche die Mobile App verwenden. Wir arbeiten daran, SPITCH auch auf Apple Geräten, zeitnah für Mobile-Web anzubieten.
User Support Brazil
SPITCH is looking for a new team member
We are a fantasy football manager where you compete with your own team against other participating managers every match day. With a mix of real football events, your football expertise and the right statistical conclusions, you can quickly become one of the best managers and win real money.
Work with us on a product used by hundreds of thousands of football fans around the world. With great attention to detail, we create new features -beautiful, simple, efficient and useful. We are looking for a new team member for our user support department with a focus on Brazil.
- You are the first point contact person for our users in Brazil in all aspects
- You will help users with any questions they may have about the app, such as participation on our pitches, problems with their verification, or any other issues
- You check incoming events in consultation with our data provider Opta Sports and check goals and assists during the matches
- You interact with our users via email, WhatsApp or on social media
- You respond to all the users‘ problems in a friendly way and offer your help
- You show understanding and are emphatic when a user is angry. Never forget: It’s about football & money, two of the most emotional things in the world combined.
- You do not let yourself be provoked and always keep calm and look for a common solution
- You represent SPITCH in every answer. We are professional but cool, personal and approachable.
- You contribute to the SPITCH team and ask internally for help when you get stuck with a user
- You speak fluent Portuguese and additionally English or German
- A friendly and highly motivated team with a flat hierarchy and fast decision-making processes: „The best argument wins!“
- Creative working atmosphere
- Working setup
- Working hours: Part-time
- Location: Remote
- From now on