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Responsible Gaming

For most people games are for entertainment. They play responsible while remaining within their financial framework, so that no further problems arise for them or others. However, for a small part of the population suffering from gaming addiction, games are not an entertainment but a serious problem.

Pathological gaming or compulsive gaming, also known colloquially as gaming addiction, is characterized by the inability of an individual to resist the impulse to gamble, even if it results in grave consequences in their personal, family or professional environment.

In 2018, the World Health Organization (WHO) has officially recognized online gaming addiction as a disease and added it to its catalog. In the ICD-11, the following criteria are mentioned: slipping control, for example, in the frequency and duration of the game, growing priority of playing in front of other activities and moving on even with negative consequences.

It is important to SPITCH to support safe and responsible gaming behavior. For a calm and relaxed gaming experience, we encourage you to consider the following principles:

  • SPITCH should be fun and only for your entertainment
  • Playing should not be a source of income for you
  • Do not pay with any money you need to make a living and fulfill your financial obligations
  • Only play when you are focused and relaxed
  • Do not borrow money or take a credit to play SPITCH
  • Set a personal monthly limit, once your limit is reached, you should not increase your limit at a later date
  • Plan how much time you want to spend at SPITCH
  • Do not neglect your social environment and take reactions from others seriously
  • Do not play secretly and do not neglect your usual leisure activities
  • Do not use SPITCH to distract you from disputes, disappointments, frustration or problems
  • Do not play if you are under the influence of alcohol or medication or in a depressive mood

If you find it difficult to follow these principles, we recommend that you contact our support.

Deposit limit

You always have the opportunity to control your monthly expenses for SPITCH. Here you can limit your monthly expenses in a very simple way. Your selected limit becomes active immediately after saving. Once your monthly limit has been reached, you will not be able to play in further matchdays for that month. Please note that you can only cancel, reduce or increase your set limit after 24 hours.

  • no deposit limit
  • 10 EUR
  • 25 EUR
  • 50 EUR
  • 100 EUR
  • 200 EUR

Changing your selection is only possible after 24 hours.

Self-exclusion

SPITCH should be a hobby for you and enrich your matchday. Always play responsibly. If you still feel like spending too much time at SPITCH or spending too much money, you can take a break. The self-exclusion offers you the opportunity to set a timeframe in which you are excluded from participating in SPITCH. After a successful self-exclusion, you will NOT be able to log in to SPITCH or participate in games.

Please note that you can only cancel, reduce or increase your changes after 24 hours. You are in control of the period of your exclusion. Once your set period has expired, you can log in as usual. Of course, if you need a longer break, you can extend your self-exclusion. If you want to close your account until further notice, select “unlimited”. However, you cannot revoke this setting until 7 days after activation via e-mail to our support. Further information and contact points for responsible gaming can be found on our site. If you have questions or concerns, feel free to contact us: support@spitch.live

  • 1 day
  • 5 days
  • 10 days
  • 30 days
  • Unlimited

Please note, as soon as your self-exclusion is activated, you will be logged out of SPITCH immediately.

Are you at risk?

SPITCH expressly points out that the diagnosis of a clinical disorder can only be made by trained specialist staff. If you’re concerned about your gaming behavior, be sure to ask yourself the following questions about your gaming activity over the past 12 months and be honest with yourself. If you can answer yes to four or more of the following questions, we recommend that you exclude yourself and to contact a counseling center:

  • Are you restless and irritable when you stop playing or want to reduce it?
  • Have you already made several attempts to control, reduce, or stop playing?
  • Are you often involved in gaming?
  • Do you often play when you are restless?
  • Are you trying to balance the losses of a previous game session on another day?
  • Do you lie to yourself when it comes to the extent of your playing?
  • Did you risk or give up an important relationship, job or education and career for playing?
  • Are you dependent on other people and their financial resources to survive a financial shortage caused by gaming?

Under the heading “Do you need help”, we have listed some advice centers to which you can contact anonymously and who can help you.

Worried relatives

Members of a gaming addicts are always involved. Professional help is not only aimed at gaming addicts themselves. Relatives and friends of those affected can also take part in a counseling session with an aid organization. Under the heading “Are you at risk?” You will find various advice centers that you can contact.

Do you need help?

If you need professional help, we have listed some counseling centers:

Counseling pages (german):

Your safety

SPITCH is subject to the stringent guidelines, standards and monitoring requirements of the Malta Gaming Authority (MGA), which licenses games of skill. The Skill Games Regulations empower the MGA to regulate the Skill Games sector for a range of policy purposes, including consumer protection, fair play and crime prevention, and minors and addicts. In addition, the MGA checks the security of your deposits and the protection of your personal information.

Protection of minors

SPITCH prohibits minors (persons under the age of 18) from participating in the game. When registering SPITCH demands your proof of age in the form of your date of birth. The registration of minors is a violation of our terms and conditions.

When paying out, beyond a certain limit, you have to verify yourself. To do this, SPITCH needs an ID portrait photo of you. The ID portrait photo includes a portrait photo with your ID card held next to your face.

As a parent, there is a special responsibility. In addition to the age query and verification process, filtering software specific to children is available. Through this, game pages are accessible only by entering a password. Here are some examples of filter softwares: Gamban, Net Nanny, Gamblock and Cybersitter.
SPITCH assumes no liability for the effectiveness and functions of the programs. The listed softwares serve as examples of possible applications. In addition, there are a variety of comparable products on the Internet.

Data protection

The protection of your personal data is very important to SPITCH. Our privacy policy details which personal information is collected and how we collect, process and store that information. Personal informations are informations about your personal circumstances. These include your name, address and date of birth. All information provided by you must be accurate and complete in every way. We comply with all applicable privacy laws relating to personal information, in accordance with our Privacy Policy.

This Privacy Policy may be modified from time to time, especially in the case of law changes. On our website, the review of our privacy policy, as well as any changes therein, is possible at any time. We therefore recommend you to regularly review the privacy policy.

Detailed information about your personal data can be found in our privacy policy: https://spitch.live/en/privacy.

Account security

SPITCH meets the highest security standards in the industry and 128-bit SSL encryption ensures absolute security. To encrypt your data, SPITCH uses current cryptographic algorithms. It is of utmost importance to protect our systems against unauthorized access.

To further enhance the security of your account, make sure no one else gains access to your account:

  • Do not leave your computer unattended when you’re logged in and always log out when you leave the computer.
  • Set the automatic lock on your computer and protect it from unauthorized access.
  • Always keep your e-mail address and password safe or secure and do not share your password with others.
  • Never give away your credit card and bank account details.
  • Create a separate user profile and passwords for each person with access to your computer. So no one can accidentally gain access to your personal information.
  • Do not store passwords and never use the auto-fill feature.

Complaint

In case of possible dissatisfaction, you can file a complaint with SPITCH using the contact form. SPITCH will endeavor to respond to your complaint within 48 hours and complete the process within 20 days of the complaint being made.

If you are not satisfied with the handling of your complaint, you can contact the MGA directly by writing an e-mail to support.mga@mga.org.mt. Please note that only serious complaints should be reported to the authority.